LiveChat is an online customer service software with live support, help desk software and web analytics capabilities. It was first launched in 2002 and since then it is developed and offered in SaaS (software as a service) business model by LiveChat Software. Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools. LiveChat is used by 13,000 paid customers from 140 countries.
Why Use the Livechat
An online chat system provides customers immediate access to help. Wait times are often much less than a call center, and customers can easily multi-task while waiting. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent. Live chat reduces overall contact center costs by lowering average interaction costs. Increases efficiency by allowing live chat representatives to handle multiple chats simultaneously, thus reducing the need to hire more representatives. Live chat provides immediate access to customers’ pain points. When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want. In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.
Rs:0/agent/month, up to 3 agents
- Email Support Channel
- Phone Support Channel
- Knowledge Base
Rs:999/agent/mo billed annually
- Social Support Channels
- Community Forums
- Game Mechanics
Rs:1499/agent/mo billed annually
- Live Chat Channel
- Multiple Products
- Multiple Locations